50% off Site-Wide at Photo Gift World. Code: 50PGW. Offer ends April 19, 2024.

Terms & Conditions

AGREEMENT

Welcome to PhotoGiftWorld.com (in the future referred to as “Photo Gift World,” “Company,” or “Site”). Your use of this Site constitutes your agreement to adhere to and abide by these terms and conditions. Additionally, you agree to adhere to any guidelines or regulations posted on the Site about the products or services provided. These Terms and Conditions include all such posted guidelines and regulations by reference. Please review them attentively.

COMMUNICATIONS

When you access PhotoGiftWorld.com, purchase products or services through the Site, or send emails to the Company, you engage in electronic communication with us. You give us permission to contact you electronically by doing this. Our means of communication may include email, text messages, or posting notices and updates on the Site. By utilizing the Site, you now acknowledge that any agreements, notifications, disclosures, and other communications you provide electronically fulfil any legal requirement necessitating written communication.

We value your input about the Site. Nonetheless, any comments, concepts, notes, messages, suggestions, or other communications sent to the Site will be and continue to be the Company’s exclusive property. We reserve the right to utilize all such communications in any manner we deem suitable, including reproducing, revealing, and publishing said contacts without compensating you.

PRE-ORDER

Before finalizing your order, please make sure that you concur with the subsequent terms of the sale:

Thoroughly review all text within your project to identify and rectify any spelling or grammatical errors.

Ensure all photos incorporated into your project have been appropriately cropped, sized, and positioned to your desired arrangement.

If you observe a “”poor quality”” error icon on your photos, take heed, as this signifies that the image might not reproduce accurately during printing.

Verify the inclusion or removal of any optional add-ons as needed.

Confirm the accurate selection of the desired product size before purchase.

Double-check the accuracy and completeness of your shipping address. Any orders dispatched to inaccurately provided addresses will incur additional charges for reprinting and reshipping.
In alignment with your acceptance, PhotoGiftWorld cannot be held liable for the faulty printing of photos flagged as poor quality within our design platform. Additionally, we must avoid assuming responsibility for replacing products mistakenly ordered with an incorrect type or size.

CONFIRMING, CANCELLING, AND CHANGING YOUR ORDERS

Kindly ensure that any acquired discount vouchers have been duly applied, leading to the discount deduction from the Sub-Total. It’s important to note that unredeemed coupons cannot be retrospectively applied. If you encounter an error with your discount code, please contact our Customer Care Department via email [email protected].

Upon submitting your order, the project(s) will promptly undergo printing processing. To guarantee accuracy, please review your order before finalizing it. If you wish to cancel your order, you must do so before the commencement of printing, which could be within 1 business day of placing the order at the latest. Cancellation requests are only accepted via email [email protected]. Our Customer Care Department operates from Monday to Friday, between 9am and 6pm. An order cancellation fee of up to £25.00 or the total order value (excluding any promotional vouchers), whichever is lower, may be applied at our discretion. This fee covers potential waste, re-processing, and handling costs related to amended or cancelled orders.

For orders already in transit, you can confirm shipment details and receive an estimated arrival date by contacting our Customer Care Centre via email at [email protected]. However, once an order has entered the delivery process, the Company cannot provide reimbursement for shipping and handling charges.

If your order still needs to enter the delivery process, changes can be made to the details by contacting the Customer Care Centre.

CANCELLING THE PURCHASE OF PHOTOGIFTWORLD VOUCHERS:

You possess the legal entitlement to cancel the Voucher (s) you have obtained from PhotoGiftWorld within 14 business days from the date of purchase (Cancellation Period). However, it’s important to note that if you choose to redeem your Voucher (s) during this Cancellation Period, you are explicitly consenting to provide products or services to you. In doing so, you acknowledge that this decision forfeits your ability to cancel the purchase of the Voucher. Should you redeem the Voucher and subsequently receive faulty products, kindly refer to the conditions outlined in the “”RETURN, REFUNDS AND EXCHANGE CONDITIONS”” below.

ORDER AND PAYMENT TERMS

The Company retains the exclusive authority to determine the payment terms, and unless otherwise mutually agreed upon in writing, the Company must receive payment before confirming an order. Payment options may include Visa, MasterCard, Solo, American Express, and PayPal (additional payment methods may be introduced or withdrawn at the Company’s sole discretion). Orders become legally binding only once they have been accepted by the Company. The Company’s approval of your order explicitly hinges on your consent to abide by these Terms and Conditions, Site Terms, and any applicable membership terms.

DELIVERY

Unless explicitly specified otherwise, the Company will make its utmost effort to send out products within 6 to 8 working days after receipt of a duly completed order. It’s important to acknowledge that this timeframe is an approximation. Due to this, we implement a waiting period of 15 business days after dispatch before considering resending any product. It’s essential to note that the Company bears no responsibility for any losses, damages, costs, or expenses arising from delays in dispatch or delivery.

RETURN, REFUNDS AND EXCHANGE CONDITIONS

100% Satisfaction Assurance We prioritize quality, guaranteeing your absolute contentment with your photo gift. If you are less than completely satisfied, notify us, and we’re committed to taking all necessary steps to rectify the situation. Our 100% Satisfaction Assurance signifies that we won’t rest until you’re content, whether that involves reprinting your order or providing a refund.

Since the Company’s customized products, crafted to order, hold no intrinsic market value, returns can only be accepted if the merchandise is deemed faulty. In cases where personalized merchandise is found to be inaccurate or deviates from the ordered specifications, customers should reach out to Online Customer Support accompanied by evidence of the issue. If requested, the customer may proceed with returning the product.

In line with our stipulated terms and conditions, PhotoGiftWorld cannot be held accountable for any potential misprinting of photos marked with poor quality errors or for instances where a product of a different size than expected is delivered.

We strongly advise getting a delivery receipt from the post office as evidence of postage when returning things because we are not responsible for packages lost in transit.

REPLACEMENT GUARANTEE

Cancellation of Personalized Photo Products incurs a fee of £25. We will compare your order and the original uploaded images to assess any quality disparities. Regrettably, we won’t be able to proceed with reprinting or replacing your order if the image is of inadequate quality. We wish to inform you that we retain the prerogative to request the return of an image or product. This request aims to verify any product errors, damages, or issues.

ASSIGNMENT

Without the Company’s express written authorization, the customer cannot assign the rights or duties described in this agreement.

GOVERNING LAW, JURISDICTION AND COSTS

This agreement is governed by the laws of the United Kingdom, disregarding its provisions regarding conflicts or choices of direction. The customer acknowledges and consents to the United Kingdom as an appropriate jurisdiction for any legal proceedings and recognizes the authority of United Kingdom courts over this agreement and the customer. If the customer and PhotoGiftWorld are unable to amicably resolve any disputes, and if legal action, a lawsuit, or another judicial process is initiated, the party that prevails in such action, lawsuit, or judicial process will be entitled to recover reasonable legal fees and costs incurred.

TAXES

The prices stated include value-added duties unless otherwise specified on the front page of this booklet.

IMAGES

Products are only represented in the photographs for illustrative purposes; actual products may differ from those shown.

Images and other materials (such as text comments and annotations on Images) uploaded, posted, contributed, disseminated, communicated, transferred, or linked to by a User on, through, or in connection with PhotoGiftWorld are considered “”User Content”” following these Terms (Fair Use Act circumvents the 2006 Digital Millennium Copyright Act “”DMCA””)(UK/EU Copyright Directive). Users must possess the appropriate rights to handle and authorize us to handle their User Content as intended for use in conjunction with the Services or other purposes specified in these Terms. User Content should only be uploaded or dealt with through PhotoGiftWorld with the proper rights. Each User is in charge of making sure that their User Content, as well as how they and we use it, complies with the following rules:

Must not infringe upon anyone’s copyright (DMCA takedown notice applicable). This implies ensuring ownership of the copyright in any Image uploaded to PhotoGiftWorld or being fully licensed by the copyright holder to upload the Image and utilize it subsequently (such as incorporating the Image into a Product or in email and postal communications sent to you).
Must not infringe upon anyone’s privacy or data protection rights. The User must possess the right to depict any individual appearing in an Image uploaded to PhotoGiftWorld and authorize its subsequent use (such as featuring that individual in a Product or in email and postal communications sent to you).

Must not violate any other rights, including trademarks, of any individual or entity or any obligations owed to any person or entity, such as confidentiality.

Must not contravene any applicable laws (including, without limitation, any criminal laws) or regulations.

Must not include false, inaccurate, misleading, offensive, abusive, threatening, or defamatory content that might cause unnecessary annoyance, inconvenience, or distress to any person.
Must not misrepresent the User’s identity or impersonate any person.

It Must not contain any personally identifying information about another individual, such as their real name, address, email address, or phone number, unless you have that person’s express written consent.

It cannot advocate discrimination against people or groups based on race, gender, religion, nationality, handicap, sexual orientation, or age. It also cannot contain obscene, indecent, or objectionable content.

Must not harass, upset, embarrass, alarm, or annoy anyone.

If this is not the case, it must not create the impression that it originates from us.

Must not advocate, promote, or assist unlawful acts, such as copyright infringement or computer misuse.

LIMITED WARRANTY

The provided returns policy does not cover malfunctions or failures resulting from misuse, abuse, negligence, alterations, poor installation or repairs, insufficient setup, severe temperatures, or improper storage. This limited warranty exclusively applies to refunds or replacements of PhotoGiftWorld Products. The customer explicitly comprehends and agrees that the products and services provided are furnished on an “”as is”” and “”as available”” basis.
All specifications of products, images, and other information showcased on the Company’s website are either provided by suppliers, manufacturers, publications, and publicists or collected from public-domain sources. The Company aims to ensure that all information on the website is as accurate and current as possible. However, the Company needs to ensure the reliability and precision of the information contained within its pages. All actions taken by users on the website are their individual responsibility.

Suppose a product is inaccurately priced due to a typographical error, pricing information discrepancy from the Company’s suppliers, or changes in taxes or duties. In that case, we retain the right to decline or annul any orders listed at the incorrect price, regardless of order confirmation. If we cancel the order after your credit card has been charged, we will immediately reimburse your account for the incorrect price (including shipping fees).
The customer assumes complete responsibility for maintaining the confidentiality of their account password, restricting access to their computer, and keeping their account’s associated email address up to date. You are held personally liable for any orders placed or charges incurred by you.

Intermittently, links from the Company’s website may be established to one or more external websites. It’s important to note that these links are provided solely for the customer’s convenience. Such links should not imply that the Company endorses the Third Party Sites or any content.

TERMS AND CONDITIONS

This sale is governed by the terms and conditions outlined herein, which take precedence over and replace any terms and conditions present in any documents the customer provides. This includes but is not restricted to, specifications and purchase orders. The terms and conditions displayed on the front of this document, not the terms and conditions set forth below, shall control in the event of any inconsistency.

Any additional, dissimilar, or conflicting terms and conditions present in any documents issued by the customer at any time are objected to by the Company (PhotoGiftWorld). Such records shall have no relevance to any sale conducted under these terms and shall not hold any binding effect on the Company (PhotoGiftWorld).

PROMOTION CODES AND OFFER

There can only be one coupon or voucher used per redemption. Discount coupons cannot be used with other promotions unless expressly stated.

Frequently Asked Questions

How long would it take for my canvas to arrive?

Our commitment to delivering exceptional canvas prints means that your order will be expertly printed within just 4 working days and prepared for shipping. To accommodate your preferences, we provide two distinct shipping options that you can select from during the checkout process.

What countries do you deliver to?

Our delivery services currently encompass the UK and most European countries, and we’re actively in the process of expanding to include the United States and Canada in the near future.

How can I track my order?

Rest assured, you’ll receive an email notification as soon as we’ve processed and dispatched your canvas print. This email will include a tracking code, allowing you to conveniently monitor the status and progress of your delivery.

My package is damaged, what can I do?

If your package arrives damaged during shipping or if you encounter any issues with your printed canvas, kindly drop us an email at [email protected], attaching a photo if possible. We’ll promptly initiate the process for a replacement to ensure your satisfaction.

What if I can’t find the dimensions I need for my Canvas Print?

If you have a particular size in mind that isn’t currently listed on our website, please don’t hesitate to reach out to us at [email protected]. We would be delighted to explore the possibility of custom printing it for you.

What payment options do you offer?

We offer all standard card payment options including Apple and Google Pay.